Shipping Policy
As of: 1st Jan 2024
Thank you for choosing our handicraft items! We are committed to providing you with the best products and service. Please review our shipping policy to understand how we process and deliver your orders.
Order Processing:
Order Confirmation: Once you place an order, you will receive an email confirmation with the details of your purchase. Please review this confirmation and contact us immediately if you notice any discrepancies.
Processing Time: Our products are handmade with care. Please allow 1-3 business days for order processing. Custom orders may require additional time, and we will communicate any delays promptly.
Order Changes: If you need to make changes to your order, please contact us within 8 hours of placing your order. We will do our best to accommodate your request, but changes are subject to product availability and processing status.
Shipping Information:
Shipping Methods: We offer standard and expedited shipping options. The available methods and associated costs will be displayed during the checkout process.
Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost before completing your purchase at the checkout.
Delivery Time: The delivery time depends on the shipping method selected and your location. Standard shipping generally takes 5-7 business days, while expedited shipping may arrive within 2-3 business days. Please note that these are estimated delivery times and may vary due to unforeseen circumstances or peak seasons.
Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this information to track the progress of your shipment.
International Shipping:
Customs and Duties: International customers are responsible for any customs fees, duties, or taxes imposed by their respective countries. Please be aware of your country's import regulations before placing an order.
Shipping Delays: International shipping may experience delays due to customs processing. Unfortunately, we have limited control over these delays and appreciate your understanding.
Lost or Damaged Items:
Lost Shipments: In the rare event that your shipment is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package or provide a suitable resolution.
Damaged Items: If your order arrives damaged, please take clear photos of the damaged items and packaging and contact us within 48 hours of receiving the package. We will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund.
If you have any questions or concerns regarding our shipping policy, please contact us at knotsandmorebyritz@gmail.com or through our Contact Us page. We appreciate your business and look forward to bringing a touch of handmade beauty to your space!
Thank you for choosing Knot&More.
Sincerely,
Rita Lewis
Founder of Knots&More by Ritz